Privacy Policy

1. Introduction to this Privacy Policy

This Privacy Policy explains how Clover & Candle ("Clover & Candle", "we", "us" or "our") collects, uses, discloses and safeguards your personal information when you visit or interact with our website at https://cloverandcandlee.com, including when you explore our restaurant, menu, card lounge, offline poker and events pages, submit an enquiry or request a reservation.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles. By using this website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue using the website and contact us directly to make enquiries or reservations.

2. Scope of this Policy

This Privacy Policy applies to personal information collected through or in connection with the Clover & Candle website, including but not limited to the following areas:

• Restaurant information and dining reservation enquiries on the Restaurant and Menu pages
• Card lounge and offline poker card room enquiries on the and pages
• Private events, corporate poker evenings and group dining enquiries on the Events page
• General contact and feedback submitted via the Contact page

This policy covers information that identifies you or that can reasonably be used to identify you, as well as certain technical and usage data associated with your use of the website. It does not apply to:

• Information collected through services, systems or platforms that are not controlled by Clover & Candle
• Links to external websites, social media platforms or third-party services that are accessible from our website
• Offline interactions that are not connected to our website, except where they reference or use personal information collected online

External websites and third-party services are governed by their own privacy policies. We encourage you to review those policies before providing personal information to any third party.

3. Information We Collect

We collect personal information that you choose to provide directly to us, as well as certain technical data that is collected automatically when you use our website. The categories of information we may collect include:

3.1 Information you provide to us

• Contact details: Your name, email address, phone number and any other contact information you provide through forms or direct communications.
• Reservation and event information: Preferred date and time, party size, seating preferences, dietary requirements, and details related to private events, group dining or social offline poker evenings in our card lounge and card room.
• Card lounge and offline poker enquiries: Information related to your interest in our card lounge, poker tables, friendly card games, weekly poker nights, private poker sessions and recreational card play experiences using symbolic poker chips.
• Feedback and correspondence: Messages you send via our contact forms, email, or other communication channels, including testimonials or feedback about our restaurant, social poker community and guest experiences.
• Preference information: Your communication preferences and any information you provide about preferred dining times, menu interests or event requirements.

3.2 Information collected automatically

When you access or use our website, we may automatically collect certain information about your device and how you interact with the site. This information is generally collected on an anonymised or aggregated basis and may include:

• Usage data: Pages visited (for example, the Restaurant, Menu, Card Lounge, Offline Poker, Events and Responsible Play pages), time spent on each page, navigation paths, referring URLs and general interaction with content.
• Device and technical data: IP address, browser type and version, device identifiers, operating system, screen resolution and basic system configuration.
• Analytics data: Anonymised metrics related to visitor numbers, general geographic region (such as city or state), browsing patterns and trends, which help us understand how guests engage with the website.

Where required by law, we will seek your consent before using cookies or similar technologies that are not strictly necessary for the operation of the website.

4. How We Use Your Information

We use the personal information we collect for purposes connected with the operation of Clover & Candle as a contemporary Australian steakhouse and offline poker card lounge focused on social entertainment. In particular, we may use your information to:

• Provide and manage our services: Process and manage restaurant reservations, group dining requests, private events, corporate evenings and private poker night enquiries; organise card lounge seating and poker tables; and coordinate recreational card play sessions using symbolic poker chips.
• Respond to your requests: Reply to enquiries submitted via our Contact page or other forms, provide information about our menu, card room, offline poker evenings and responsible play practices, and address any questions or feedback.
• Communicate with you: Send booking confirmations, updates about reservations or events, and information you have requested about our restaurant, social poker community, or special hospitality experiences. Where permitted, we may also send occasional news or invitations related to Clover & Candle, which you can opt out of at any time.
• Improve our website and guest experience: Analyse anonymised and aggregated usage data to understand visitor behaviour across pages such as Restaurant, Menu, Card Lounge, Offline Poker, Events and Responsible Play; refine site navigation; and optimise content for a smooth and accessible experience.
• Maintain safety, wellbeing and responsible play: Support our commitment to responsible, recreational card play by managing access to offline poker activities, promoting our Responsible Play guidance and ensuring all card lounge experiences remain focused on friendly competition and social entertainment, with no gambling, betting or real-money prizes.
• Comply with legal obligations: Meet our obligations under applicable laws, respond to lawful requests from regulatory authorities and maintain appropriate records of our hospitality operations.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without notifying you and, where required, obtaining your consent.

5. Disclosure of Information

We treat your personal information with care and only disclose it where necessary for our operations, where you have provided consent, or where permitted or required by law. We may disclose your personal information to:

• Service providers and partners: Trusted third parties who assist us in operating our website, hosting data, managing reservations, coordinating events, sending communications or providing analytics services. These parties are engaged under appropriate agreements and are required to handle your information securely and only for the purposes for which it was disclosed.
• Professional advisers: Our legal, financial, compliance or hospitality advisers where reasonably necessary for the management of Clover & Candle and to protect our legitimate interests.
• Regulatory and law enforcement authorities: Government agencies, regulators or law enforcement bodies, where we are required to do so by applicable law, regulation, court order or lawful request.
• Business transactions: In connection with a proposed or actual reorganisation, merger, acquisition or other change in control involving Clover & Candle, subject to appropriate confidentiality protections.

We do not sell your personal information. Any sharing of data is limited to what is necessary to support our restaurant, events and offline poker card lounge operations and to provide you with a premium, social dining and recreational card play experience.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Our safeguards include:

• Technical measures: Use of secure hosting environments, encryption in transit where appropriate, access controls and security monitoring aimed at protecting data stored or processed in connection with our website.
• Organisational measures: Restricting access to personal information to team members and service providers who need it for their role in supporting restaurant operations, events management or the card lounge and offline poker experience.
• Procedural measures: Reasonable procedures designed to reduce the risk of unauthorised access, such as password hygiene, periodic review of access rights and vendor due diligence for key service providers.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to reviewing and enhancing our safeguards over time.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to support core functionality, provide a smooth browsing experience and help us understand how visitors engage with our content.

7.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They may be set by the website owner (first-party cookies) or by third parties providing services on the website (third-party cookies).

7.2 How we use cookies

We may use cookies and related technologies to:

• Enable essential site functions, such as basic navigation between pages like Restaurant, Menu, Card Lounge, Offline Poker, Events, Contact, Responsible Play and policy pages
• Remember certain preferences, such as language or region
• Collect anonymised analytics and performance data to help us understand visitor numbers, page popularity, time spent on pages and general patterns of interest in our restaurant, card room and social poker offerings

Analytics tools we may use collect information in a way that does not directly identify you, and we use this information only to improve the website and overall guest experience.

7.3 Managing cookies

You can usually configure your browser settings to refuse some or all browser cookies or to alert you when websites set or access cookies. If you disable or reject cookies, some parts of the website may not function as intended, but you will still be able to learn about our restaurant, card lounge and responsible offline poker experiences.

For more detailed information about our use of cookies, and where applicable to manage your preferences, please refer to our Cookie Policy.

8. Your Rights and Choices

Depending on applicable law, you may have certain rights in relation to the personal information we hold about you. Subject to some exceptions, these rights may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that inaccurate, incomplete or outdated personal information be corrected.
• Deletion: The right to request deletion of certain personal information where it is no longer required for the purposes for which it was collected or where you withdraw consent (where consent was the basis for processing).
• Objection and restriction: The right to object to or request restriction of certain types of processing, consistent with applicable law.
• Marketing preferences: The right to opt out of receiving direct marketing communications from us. You can use the unsubscribe instructions included in our messages or contact us directly.

8.1 How to exercise your rights

To exercise any of these rights, or to make an enquiry or complaint about how we handle your personal information, please contact us using the details provided in the Changes to this Policy & Contact Information section below or via the Contact page. We may need to verify your identity before we can respond to certain requests.

We aim to respond to privacy-related requests within a reasonable time and in accordance with our obligations under Australian privacy law.

9. Children's Privacy

Clover & Candle is designed for adults, with a focus on premium dining, social gatherings and recreational offline poker experiences in our card lounge and card room. Our website and offline poker activities are not intended for children under 18 years of age.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from a person under 18 through our website, we will take reasonable steps to delete that information as soon as practicable.

Parents or guardians who believe that a child under 18 has provided personal information to us are encouraged to contact us using the details in the Changes to this Policy & Contact Information section so that we can investigate and take appropriate action.

10. International Data Transfers

Clover & Candle operates in Australia and primarily targets guests located in Australia. However, some of our service providers, systems or data hosting facilities may be located outside Australia, which means your personal information may be transferred to or stored in other countries.

Where we transfer personal information outside Australia, we take reasonable steps to ensure that any overseas recipient protects your information in a manner that is consistent with this Privacy Policy and with applicable privacy laws. This may include:

• Using service providers in jurisdictions that have comparable privacy protections, or
• Implementing contractual safeguards, such as data protection clauses, to help ensure your information is handled securely and lawfully.

By using our website or providing us with your personal information, you acknowledge that your information may be processed in countries outside your jurisdiction, subject to appropriate safeguards.